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A Roadmap for Apologizing and Navigating Miscommunication
Welcome!
Course Overview and Objectives (1:37)
Introduction
Module 1: Understanding the Impact of Apologies and Miscommunication (2:25)
Recognizing Negative Communication Patterns
Module 2: Identifying Your Communication Style (1:34)
Module 3: Understanding the Effects of Negative Communication (1:30)
Building Empathy and Understanding
Module 4: Practicing Active Listening Skills (1:36)
Module 5: Developing Empathy in Communications (1:26)
The Art of Apologizing
Module 6: Components of a Sincere Apology (1:47)
Module 7: Learning to Express Remorse and Empathy (1:51)
Repairing Relationships
Module 8: Strategies for Repairing Communication Breakdowns (2:33)
Module 9: Rebuilding Trust and Connection (2:06)
Applying Apology and Communication Skills
Module 10: Implementing Apology Techniques in Real-life Situations (1:50)
Module 11: Practicing Positive Communication Habits (1:54)
Conclusion
Module 12: Creating a Personalized Action Plan for Effective Apology and Communication (1:29)
Reviewing Key Concepts and Takeaways (1:50)
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Module 11: Practicing Positive Communication Habits
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